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Frequently Asked Questions
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Q: Is your service really provided free to me? How is that possible?
A: Our fees are paid from the advertising budget of the apartment communities. You make that possible when you are sure to write on your guest card and especially on your rental application that you are referred by Apartment Department, plus the name of your Relocation Specialist. Thank you for assisting us in getting paid for our work on your behalf!
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Q: Why should I utilize your service instead of just looking on my own?
A: Who has time to look for a new apartment? WE DO! Although moving is never easy, our goal is to simplify the process as much as possible. Apartment Department's friendly and knowledgeable Relocation Specialists are trained to help you focus quickly, making efficient use of your time as you look for your new apartment together.
Like your very own personal assistant, we make all the calls to the properties for you to verify current information regarding pricing, deposits, amenities, plus any other information pertinent to your specific preferences. Our extensive database includes over 5,000 communiites in Dallas, Fort Worth, and surrounding areas. With apartment availability and pricing changing constantly, we save our customers time and money by minimizing the typical hassle of hunting for an apartment.
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Q: Will I still receive move in specials or discounts from the properties if I use your service to find my new apartment home?
A: Absolutely! Utilizing our free service does not restrict you from receiving specials or discounts currently being offered by the apartment communities, nor will it affect your rent in any way.
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Q: Since I am not familiar with the Dallas/Fort Worth Metroplex, how will I know which area is most suited to my lifestyle?
A: Tell your Relocation Specialist what is most important to you. Do you prefer a social atmosphere that is convenient to shopping, or a quiet setting for total relaxation? Is keeping your commute time to a minimum your priority, or being conveniently located to your child's day care facility? Whatever your lifestyle, just let us know and we will take care of the rest!
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Q: My company is relocating as a group to the Dallas/Fort Worth Metroplex. Can you coordinate assistance for group moves also?
A: Yes, Apartment Department specializes in Executive Relocation! Some of the corporations who have utilized our group move services are American Airlines, Nokia, Chase Bank, General Motors, and Pepsi Cola.
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Q: I’ve never rented an apartment before, so I have questions about the process and what is required to be accepted as a tenant. Can you help me?
A: Of course. Your Relocation Specialist will counsel you on all requirements regarding income, rental history, and credit history. If you have a specific concern such as poor credit or rental history, please let us know so that we may discuss this with the properties on your behalf.
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Q: Great! How does your service work?
A: You will receive a personalized consultation during which your Relocation Specialist will listen to your particular needs and lifestyle preferences, as well as any specific concerns you may have regarding the aspects of your new apartment home. Once your preferences are clearly established, a list of properties meeting your specifications will be selected.
Then, your Relocation Specialist will personally contact each property to verify current pricing, specials or discounts, availability, deposits, etc. If you have a specific need such as requiring a downstairs unit, please let us know so that we may include that information for you.
Next, if you have access to e-mail and Internet service, you will be sent a link which will display the customized listings of properties your Relocation Specialist has selected for you. Included will be pictures, floorplans, amenities, and all current pricing, specials, and availability for your preferred move in date.
Please remember, if you are new to the area we will gladly schedule an appointment to accompany you to preview properties that meet your needs saving you the stress of trying to locate a specific address in unfamiliar surroundings.
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